By 6:30 AM the fence crews are arriving to prepare for their jobs by fueling trucks, loading lumber, and collecting the tools they will need during the day ahead. Eric, our installation manager, oversees them all. He makes sure everyone knows where they need to go and that they get there in a timely manner.
You might also spot Eddie, our yard manager, helping coordinate and doing what he can to make sure everyone is sent off smoothly.
Jackie is here in the fence supply company office just as early as the crews. She is ready to take calls from any customers who might be wondering when their crew will be arriving. She is also available to anyone who might have questions, concerns, or need to notify of urgent last minutes changes to their schedule. In cases of inclement weather, Jackie is the one who lets customers know if there will be delays.
At the same time, Roxanne is at the front desk in the fence supply showroom taking early morning orders for materials and coordinating order pick up. It is not always easy to send crews out while we load materials for retail customers, but our team makes it work well.
As the morning goes on, a couple of team members are just about finished with the morning’s routine cleaning as additional office staff begin to trickle in. Joan is hard at work on HR tasks and processing new fence jobs in our system. Erica gets to work returning calls or emails from individuals who have asked for estimates over the past evening or weekend. The monotonous accounting, billing, pay role, and permitting tasks pick up where they left off the day before.
As you walk through the halls later on you may come across a sales representative or two when they are not out meeting with potential customers. Since the start of COVID, our sales reps have mostly been working from home. A few however, still schedule office days where they come in to do paperwork, turn in contracts they have sold recently, and check in with our sales manager, Bill.
You may also hear and spot Charlie, our beloved founder, coming down the halls and greeting everyone he meets with a “Hi! How are you?!” He does everything from assisting sales reps and meeting with customers to fine tuning certain methods or price lists and boosting moral! He might have a meeting or two with one or all of his children, who now own and run the company.
You will probably see Erin, Kelly, and Todd at multiple points throughout the day as well! Kelly and Todd handle ordering materials and managing different aspects of our fence supply company. Erin is the president and oversees everyone in the office and in the field as well as every fencing job that is sold, processed, and installed.
In the installation department, Matt and Jackie are busy taking and making calls to schedule fences that are due to go in within the next few days. They let customers know when they can expect the crew to arrive on the day of installation and what they can expect to see happen.
Eric is also available to handle any issues or questions that come in from customers who are currently having their fences installed that day. He also works on finalizing the installation schedule and determines which crews will install which fences. Not all our crews are alike. They all come in different sizes and abilities, but do not misunderstand us; all our crews are wonderful! Some are just better at installing certain materials or handling a larger or smaller amount of fencing per day.
By 3 or 3:30, crews start arriving back here and the office winds down for the day. Everything will start over again in the morning. The Frederick Fence team will give more estimates, install more fences, and make more customers happy.
The post Blog first appeared on Frederick Fence Company.
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